I received an invoice but my order has not yet arrived?
Why did I receive an invoice from Accarda?
I did not receive an invoice. What should I do?
I need a copy of my invoice. What should I do?
The value of my order has changed (due to returns, for example) Hence, the invoice total has changed. What should I do?
Why did I receive a payment plan along with my invoice?
Why is the VESR number so important?
Can I pay my invoice at the post office?
I received a payment plan for three instalments. Can I choose a different payment plan?
I have difficulty paying my instalment this month. Can I put my payments on hold temporarily?
When will I receive my goods?
I’m not happy with my purchase. How do I proceed with the return of my purchase?
At what age can I use the “purchase on account” or “purchase in instalments” options?
Where can I find Accarda’s banking information?
How can I contact customer support?
I have received a overdue notice for an invoice I have already paid.
I have exercised my right to return goods. When will I receive my refund?
Does Accarda need my banking information for a refund?
I have good credit rating. Why was I rejected?
What is a credit check?
Why is a credit check required?
How is a credit check conducted?
Is payment via Accarda secure?