Questions about payment
Purchase on account suddenly stopped working. What should I do?
There are various reasons why “Purchase on account” might suddenly stop working.
- If you recently updated your shop, please check that the update was successful.
- Please ensure that you are running the latest version of the shop software.
- Please ensure that you installed the latest version of the plugin.
- Please check whether your login credentials have changed.
- Please check whether you have changed shop-specific information in the API or plugin.
- If other online payment methods besides “Purchase on account” have stopped working as well, please check with your IT department whether there is an issue with the shop software.
• For issues relating to the plugin, please contact Customweb directly: http://www.customweb.com/en/contact
• For issues relating to your connectivity, please contact your company’s IT department.
• For issues relating to the payment provider (Datatrans), please contact Datatrans directly: https://www.datatrans.ch/en/contact
For further questions, don’t hesitate to contact our technical support team. Please use the contact form or send us an email.